The present General Terms and Conditions of Sale are those of the company FOUR SARL, a société à responsabilité limitée (limited liability company) with a share capital of €2,000, whose registered office is located at 129 rue Caulaincourt, 75018 Paris, France, registered with the Registre du Commerce et des Sociétés under number 933 884 751 R.C.S. Paris.
Its Siren number is 933 884 751 and its intra-community VAT number is FR64933884751.
The company’s trade name is FOUR SARL.

The present General Terms and Conditions of Sale (CGV) govern the sales of Products or Services carried out through the FOUR SARL website or directly at the workshop, and form an integral part of the Contract between the Buyer and FOUR SARL. They are fully enforceable against the Buyer, who has accepted them prior to placing an order.

FOUR SARL reserves the right to modify these terms at any time by publishing a new version on its website. The applicable CGV are those in force on the date of payment (or of the first payment in the case of multiple payments) of the order.

The Client declares having read all the present General Terms and Conditions of Sale, and, where applicable, the Special Conditions of Sale relating to a specific product or service, and accepts them without restriction or reservation. The Client acknowledges having received the necessary advice and information to ensure that the offer meets his or her needs. The Client declares being legally capable of entering into a contract under French law, or of validly representing the natural or legal person for whom he or she is committing.

Unless proven otherwise, the information recorded by FOUR SARL constitutes proof of all transactions.

These general conditions apply to all product sales concluded between FOUR SARL and its clients, whether individuals or professionals, via the website or directly at the workshop. The products offered for sale by FOUR SARL are those displayed on the website at the time of consultation by the client, subject to availability. Our product offers and prices remain valid as long as they are visible on the Site, subject to available stock. Errors or modifications may exceptionally occur, notably in the event of simultaneous orders of the same product by multiple clients. FOUR SARL shall not be held liable in the event of stock shortage or unavailability of Products for orders not yet accepted by FOUR SARL.

The illustrations or photographs of the products offered for sale are not contractual. The products sold by FOUR SARL are all handcrafted and made by hand: their dimensions, colors, and appearances may therefore slightly differ from the published photographs and may vary significantly from one piece to another within the same series.

Prices are indicated in euros.

For sales in France or within the European Union to clients not subject to VAT (individuals), prices are displayed including all taxes (TTC), excluding delivery fees.

For deliveries outside the European Union, or to professional clients subject to VAT with a valid intra-community VAT number, prices are displayed excluding taxes (HT). In such cases, customs duties, import taxes, or other possible charges may be applied by the destination country and are entirely the responsibility of the client.

Delivery fees are specified before the final validation of the order, depending on weight, volume, and destination.

FOUR SARL reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in force at the time of order validation.

Any customized or off-catalog order (made-to-measure) requires the signing of a quotation and payment of a 30% deposit upon ordering. The balance is due before production begins. Custom-made orders cannot be cancelled or refunded after validation.

Transactions made as “pre-orders” may be subject to shipping times longer than the estimated timeframe. The estimated shipping time for “pre-order” transactions may range from 3 to 9 months from the order date, as indicated during the purchase process. Exceeding this estimated timeframe does not entitle the Client to cancel the order, reduce the price paid, or claim compensation.

The Client is also informed that, in certain specific cases (for example, products marketed as “pre-order” or “made-to-order”), the delays mentioned above may be longer. However, in the event of non-delivery within 30 days following the maximum estimated delivery date, the Client will have the option to cancel said order without charge. The sums paid will then be refunded.

Where possible, FOUR SARL reserves the right to offer the Client a Product of equivalent quality and price to the initial product.

Payment is made online via the methods provided on our Shopify platform (credit card, mobile payment, Apple Pay).

Payments by cheque or cash are not accepted.

FOUR SARL reserves the right to suspend any order in the event of refusal of payment authorization.

In accordance with Article L.132-2 of the Code monétaire et financier, the commitment to pay made by means of a payment card is irrevocable.

Any order placed on the Site implies the Client’s guarantee that they possess all necessary authorizations to use the payment methods available on the Site.

The shipment of your order will only occur after verification of your payment method and receipt of authorization for the debit of your card.

Your account will be charged at the time of shipment of your order.

FOUR SARL does not retain Clients’ banking data.

FOUR SARL offers delivery, at the client’s expense. Delivery times and methods are specified during the order process. FOUR SARL carries out shipments weekly, generally on the Wednesday following the confirmation of your order.

When the Client orders several products at the same time, these may have different delivery times depending on their volume (for example, if all products cannot be packaged together in the same parcel).

The delivery fee amount is calculated according to the destination and the chosen delivery method. FOUR SARL cannot be held responsible for any action and/or fees and/or taxes (which fall under the Client’s responsibility) and/or delays due to customs over which it has no control.

Products will be shipped via La Poste. FOUR SARL disclaims all responsibility for excessively long delivery delays caused by postal services, as well as for loss of ordered products or strikes. The risks of transport are borne by the buyer, who must lodge a duly justified claim with the postal services within three working days from delivery.

It is further specified that ownership of the ordered products will only be transferred to the buyer upon full payment of the invoiced price, including delivery fees.

FOUR SARL cannot be held responsible for delays or losses linked to the carrier. In the event of absence or temporary suspension of shipments, you will be notified by e-mail.

In the case of incomplete or incorrect address, inability to deliver the parcel into the Client’s mailbox, refusal of the parcel by the recipient, or lack of information making delivery impossible on the agreed date, FOUR SARL cannot be held responsible for the complete and definitive execution of said delivery. If this lack of information leads to a second delivery attempt, FOUR SARL will be entitled to request payment from the Client for the corresponding costs of this second delivery.

The Client is subject to the general delivery conditions of the carrier, which, in certain cases, if not complied with, may impact the quality of delivery.

Thus, in case of absence of the recipient, and according to the carrier’s general conditions, the Product may be re-presented and/or deposited at an agreed pick-up point and/or at the Client’s home and/or at the carrier’s sorting center (pending), and/or returned to FOUR SARL, which cannot be held responsible in any way for theft, loss, or damage linked to delivery and, more generally, for the final quality of delivery.

In the event that delivery proves impossible and if the Product must be returned to FOUR SARL by the carrier, FOUR SARL will not carry out a new delivery at its expense.

In accordance with the law, individual clients benefit from a right of withdrawal of 14 days after receipt, except for customized pieces or specific tailor-made requests, which cannot be returned or exchanged.

In the event of withdrawal, return costs are borne by the client. All returns must be made via a traceable method (UPS, FEDEX, DHL, registered mail, etc.), and the tracking number must be communicated to FOUR SARL.

The product(s) must be returned in their complete packaging to the following address:
FOUR SARL, 129 rue Caulaincourt, 75018 PARIS.

The refund will be made within 14 days from the receipt of the returned product, provided it is in perfect condition.

In case of damage noted upon delivery, please contact us within 48 hours with supporting photos. Return costs are borne by the client, except in the case of a non-compliant or damaged product. After verification, an exchange, a credit note, or a refund may be offered. In such cases, return costs will be covered by FOUR SARL.

Products benefit from the legal guarantees of conformity (Articles L.217-4 to L.217-14 of the Code de la consommation) and against hidden defects (Articles 1641 to 1649 of the Code civil).

After-sales service is provided directly by FOUR SARL. For any request, the client must contact contact@foooouuuur.com, describing the reason for the request and attaching photographs illustrating the observed non-conformity.

Following receipt of the refund request by FOUR SARL, the client must return their order intact in its original packaging by postal parcel. The return shipping costs will be borne by the Buyer. Within a maximum of 30 days after receipt of the parcel, FOUR SARL will refund the full amount of the order (products and initial shipping fees).

FOUR SARL retains full ownership of the products sold until full payment of their price has been received.

FOUR SARL cannot be held liable for indirect damages that may result from the purchase of a product.

In any case, FOUR SARL’s liability is limited to the amount of the relevant order.

The data collected is used solely for order processing. In accordance with the “Informatique et Libertés” law and the GDPR, the client has the right to access, rectify, delete, and port their data, exercisable by email at: contact@foooouuuur.com.

In accordance with Articles L.611-1 to L.616-3 of the Code de la consommation, the client is informed that they may resort to a consumer mediator under the conditions set forth in Title I of Book VI of the Code de la consommation.

In the event of a failed claim with FOUR SARL’s customer service, or in the absence of a response within three months, the consumer may submit the dispute to a mediator who will independently attempt to bring the parties together to reach an amicable solution.

The client may resort to the mediator under the conditions set forth in Title I of Book VI of the Code de la consommation within one year from their written complaint. The chosen mediation entity is: CM2C

Website: www.cm2c.net
Postal address: 49 rue de Ponthieu, 75008 Paris

Any dispute relating to the interpretation or execution of these terms not resolved amicably or through mediation shall be subject to French law. Failing an amicable agreement, the competent court will be that of FOUR SARL’s registered office.

FOUR SARL shall not be held responsible for the total or partial non-performance of its obligations under this contract, if such non-performance is caused by an event constituting force majeure, including but not limited to disruption or total or partial strike, particularly of postal services and means of transport and/or communications, fire, floods, equipment failure or breakdown, or actions attributable to the buyer.

If any provision of these general terms and conditions of sale is annulled, such nullity shall not entail the nullity of the other provisions, which shall remain in force between the parties.

Any contractual modification is valid only after a written and signed agreement by FOUR SARL and the client.

All documents, information, texts, graphics, images, photographs, or any other content published on the website www.foooouuuur.com are the exclusive property of FOUR SARL. Consequently, they may not be reproduced, exploited, or used for any purpose whatsoever without the express authorization of FOUR SARL.

FOUR SARL holds all intellectual property rights (with the exception of the authors’ moral rights) relating to the Products as well as to the trademarks and distinctive signs under which the Products are marketed.

The Client unreservedly acknowledges FOUR SARL’s intellectual property rights and undertakes not to infringe them in any way whatsoever. More specifically, the Client expressly undertakes not to manufacture, sell, license, or market in any way, directly or through a third party, for their own account or that of a third party, the Products, imitations, or reproductions of the Products, nor the intellectual property rights relating to the Products and the trademarks belonging to FOUR SARL.

For the purposes of consumer information, the provisions of the Code civil and the Code de la consommation are reproduced below:

Article 1641 of the Code civil: The seller is bound by the warranty for hidden defects of the item sold which render it unfit for the use for which it was intended, or which so diminish its use that the buyer would not have acquired it, or would only have given a lower price for it, had they known.

Article 1648 of the Code civil: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller may be discharged of apparent defects or lack of conformity.

Article L.217-4 of the Code de la consommation: The seller delivers goods in conformity with the contract and is liable for defects of conformity existing at the time of delivery. He is also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been placed under his responsibility by the contract or has been carried out under his responsibility.

Article L.217-5 of the Code de la consommation: The good is in conformity with the contract: 1° If it is fit for the use usually expected of a similar good and, where applicable: if it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model; if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L.217-12 of the Code de la consommation: The action resulting from the lack of conformity is time-barred two years after delivery of the good.

Article L.217-16 of the Code de la consommation: When the buyer requests from the seller, during the course of the commercial guarantee granted to them upon acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days shall be added to the remaining duration of the guarantee. This period runs from the request for intervention by the buyer or the availability for repair of the item in question, if such availability is later than the request for intervention.